Team Member Spotlight Series – Alicia Flores, Customer Success Representative
At Teranet we have a full team of dedicated experts that support the GeoWarehouse solution. The team is comprised of operations, marketing, developers, legal professionals, product specialists, and many more. Throughout 2022, this series will feature one of our valuable team members, so you can get a glimpse of the powerful team that is here to make you shine in your role.
This month we sat down with Alicia Flores, Customer Success Representative, to learn more about her experience and what her role at Teranet involves.
Q: Thanks for joining us, Alicia, can you tell us a bit about your career path and how you came to hold your current position?
A: I graduated as a Paralegal and began my career as a Real Estate assistant and work and worked in different law Firms. The law offices I worked for specialized in Real Estate, this was my first exposure to the Land Registry System. As an assistant, I worked on purchase, sale, and refinance transactions which opened the path to learn about.
I joined Teranet in 2011 and was part of the Customer Service department supporting over 10 products.
During my time in Customer Service, I specialized in supporting and fostering customer relationships primarily in the Real Estate vertical (GeoWarehouse and PurView), the skills, knowledge, and experience I developed led me to apply for my current position as a Customer Success Representative. In this new role, I can apply the skills I developed while in Customer Service and I look forward to developing new career skills.
Q: How has your role changed over time?
A: When I began as a representative in Customer Service my role was to support all verticals, as time progressed, I started to specialize in a specific area of the business, my focus was the Real Estate Vertical which included GeoWarehouse, PurView, and other Government services. I must say that I am truly fortunate to be surrounded by an amazing group of colleagues and great management teams who have always mentored, encouraged, and supported my career path.
I was given the task to participate in supporting product roadmap objectives with respect to the rollout of the New GeoWarehouse, by organizing, prioritizing, and presenting customer feedback to our Product Management team, as a result, I became the lead support for GeoWarehouse allowing me to work closely with our GeoWarehouse customers. My passion is to help others and thanks to the knowledge and experience I developed in Customer Service will help me in my new role as a Customer Success Representative.
Q: How does your role tie into the modernization and innovation of solutions offered by Teranet?
A: My main goal is to be an advocate for our customers. My role gives me the opportunity to hear from our clients directly, allowing me to build relationships, provide information sessions about GeoWarehouse and obtain feedback that can help our product team assess and consider future enhancements to our platform. Teranet is an innovative company and we are always looking for ways to provide a service that is most effective and reliable for our customers.
Q: What do you think is the most notable innovation in your division in recent years?
A: I am extremely impressed with all our product and development teams and what they have been to develop throughout the years at Teranet, we are always working on providing the best solutions to our clients. I must say that GeoWarehouse has made a substantial number of enhancements thanks to the feedback we have received from our customers, we have been able to add valuable reports, increase functionalities and deliver a fast and reliable service.
Q: What can customers expect in the future?
A: Our customers can expect Teranet to continue to expand and innovate existing products that will add value and help their day-to-day business. I am excited for what the future holds.